About your order
For measurement, please download our new measurement instructions and use a commercially available tape measure to take the body measurements with tight-fitting clothing. Please specify all dimensions. Our dealers can expertly survey and advise you. Please send the measurement chart with your body masses with your order to us.
Our current delivery times are about 5-6 weeks, with rush orders about 2-3 weeks. Our delivery times vary greatly according to order situation and depending on the season.
Our new measurement chart and measurement instructions
Please use our new measurement chart in future and follow the measurement instructions. For the production of our new body-cut products (especially for the indoor area) we need additional mass of the customer. Therefore please state all required mass. In the longer term, we will also revise the order forms for our established products, but you can still use these forms, but they will be gradually updated and replaced in the foreseeable future.
Order and shipping information
Your order will usually be reconfirmed by email within two days. Please specify all contact details, telephone number and e-mail address when ordering. If necessary, we will send a pre-invoice by email shortly before the completion of the suit. Orders via dealers are also calculated and delivered via these.
Shipping costs and delivery conditions:
The goods are shipped by Deutsche Post, DHL or a freight forwarder of our choice.
The shipping and packaging costs are at delivery within Germany:
- Shipping weight up to 5 kg (for example 1-4 combos) EUR 8,33
- Shipping weight up to 10 kg (for example up to 8 combis) EUR 10,71
The shipping and packaging costs are at delivery in EU countries:
- Shipping weight up to 5 kg (for example 1-4 combos) EUR 18 (Portugal + EUR 2,50)
- Shipping weight up to 10 kg (for example up to 8 combis) EUR 23 (Portugal + EUR 2,50)
Prices to other non-European countries, Switzerland and Norway:
- Depending on the tariff zone, please ask.
Should it go very fast we also ship via DHL Express or DPD Express. Possible listed delivery times are approx. Times. Compensation for delay in delivery or non-performance is excluded. rainbow design is entitled to partial deliveries. In the event of damage or loss of the delivered goods until the time of acceptance, rainbow design will provide a corresponding replacement. rainbow design reserves the right to conclude a corresponding transport insurance for value packages (i.d.R., from 500 €) and to charge the customer for this. If the customer expressly does not want transport insurance, he has to inform us in writing. In this case, the risk of damage or loss of the goods passes to the customer.
After receiving your order, you will receive a confirmation email from us, in which we will tell you how long the production of your suit will take. Usually it takes 5–6 weeks and in case of rush order around 3 weeks. We will then inform you shortly before completion by email and send you an invoice. As soon as we have received your payment on our account, the goods will be delivered.